Crawford & Company Singapore has more than 30 years of experience in the handling of claims under the Jewellers' Block Policy in Singapore and the Asian region. The services provided in this area include:-

• immediate attendance at the scene of the loss
• establishing the circumstances of the loss including recording of signed statements from witnesses
• liaising with the police on the progress of their investigation
• verifying the extent of the loss for both gold and non-gold stock
• establishing the adequacy of the sum insured
• checking the information in the signed Proposal Form
• advising Insurers on policy liability
• recommending risk improvements

Some of the large and high-profile losses handled by Crawford include armed robberies involving retailers, wholesalers and manufacturers of jewellery and gold ornaments, misappropriation of stock of jewellery by staff, shoplifting by customers and theft by deception.

Our staff are capable of reading and understanding stock records written in the Chinese language, as is often the case in traditional goldsmiths and jewellers.

Crawford had successfully uncovered several cases of fraud by policyholders. Much of these successes can be attributed to the high standard of Crawford's investigation skill and Crawford's network of offices in the Asian region.

Crawford had also helped Insurers in the recovery of missing stock through close co-operation with the local police and Interpol.

Our staff are familiar with the business practices of local jewellers and goldsmiths, such as stock recordings, classification of gold ornaments, calculation of manufacturing loss, fabrication cost and identification of types of jewellery including precious stones.

Crawford prides itself as the market leader in security surveys on behalf of both local and international Underwriters principally London Underwriters. These surveys are based on standards acceptable to both the local and the London markets. With its vast experience in dealing with losses under the Jewellers' Block Policy, Crawford is in the best position to advise Underwriters and their clients on improving the security standards of the risk. Crawford discusses with the clients and leading security agencies such as Chubb and CISCO during the planning stage of the security system and from then on work closely with the clients and the security agencies to ensure its full implementation.

For more information, please contact : Chan Hwee Seng
E-mail : hschan@crawford.com.sg